SUPPORT & RESOURCES
CLINICAL GUIDANCE FOR PATIENTS AND PROFESSIONALS
Order Fulfillment
Orders are processed in the sequence they are received. Please allow 2–5 business days (M-F) for clinical processing prior to shipment. Note that selecting Priority Shipping does not bypass the internal processing timeline.
If an order has taken more than 12 business days to arrive, contact us at info@archaddicts.com
Yes, we ship to select international markets. Shipping times and costs vary by destination.
All purchases are final sale. We do not accept returns or exchanges unless a product arrives defective. If your product arrives with a defect, contact us at info@archaddicts.com within 7 days of delivery with a clear photo or video of the issue. Once verified with our manufacturer, we will arrange a replacement at no charge.
Quality Assurance & Returns
Yes, all formulations undergo rigorous dermatological testing and clinical trials before release.
No. All purchases are final sale, including cosmetics, skincare and discounted items. The only exception is a product that arrives defective, which we will replace once verified. Original transaction and credit card fees are non-refundable.
Each batch undergoes stability testing under controlled conditions to ensure efficacy throughout shelf life.
Professional Partnership
Partnership is reserved for verified industry experts. You must hold an active Esthetician, Cosmetologist, or Salon/Spa Owner license within the United States or Canada.
Partners receive dedicated account management, marketing materials, and ongoing product education.
Submit your credentials and business license through our partnership application portal for review.
STILL HAVE A CLINICAL QUESTION?
Contact us below and we will be happy to assist you.