SUPPORT & RESOURCES
CLINICAL GUIDANCE FOR PATIENTS AND PROFESSIONALS
Order Fulfillment
Orders are processed in the sequence they are received. Please allow 2–5 business days (M-F) for clinical processing prior to shipment. Note that selecting Priority Shipping does not bypass the internal processing timeline.
If an order has taken more than 12 business days to arrive, contact us at info@archaddicts.com
Yes, we ship to select international markets. Shipping times and costs vary by destination.
We do our best to create items that meet your specifications and that you love. If an item is unsatisfactory and you believe it was damaged during transport, please contact us immediately. To receive a replacement, take a picture of the PACKAGE AND THE ITEM(s) and send us pictures immediately, within 24 hours. Cosmetics and Skin Care products are NOT returnable. Transaction/Credit Card fees are nonrefundable. *Special orders and discounted products are final sales.
Quality Assurance & Returns
Yes, all formulations undergo rigorous dermatological testing and clinical trials before release.
Due to clinical safety and hygiene standards, all cosmetics, skincare products, and discounted items are Final Sale. Please note that original transaction and credit card fees are non-refundable.
Each batch undergoes stability testing under controlled conditions to ensure efficacy throughout shelf life.
Professional Partnership
Partnership is reserved for verified industry experts. You must hold an active Esthetician, Cosmetologist, or Salon/Spa Owner license within the United States or Canada.
Partners receive dedicated account management, marketing materials, and ongoing product education.
Submit your credentials and business license through our partnership application portal for review.
STILL HAVE A CLINICAL QUESTION?
Contact us below and we will be happy to assist you.